Exchange & Return Policy

Exchange & Return Policy – Najd Perfumes

At Najd, your satisfaction is our priority. We are committed to providing high-quality products and offer a flexible exchange and return policy under the following conditions:

Returns:

Products can be returned within 3 days of receipt, provided they are unused, in their original condition, and with the original packaging.

If the return is due to a change of mind, the customer will bear the shipping costs. However, if the product is damaged or incorrectly sent, Najd Perfumes will cover the shipping fees.

The refund will be processed using the original payment method within 5-10 business days after receiving and inspecting the product.

Exchanges:

Products can be exchanged within 14 days of receipt, as long as they are in their original condition and unused.

If the exchange is due to an error in the order or a damaged product, Najd Perfumes will cover the shipping costs.

If the exchange is based on customer preference, the customer will bear the additional shipping costs.

Exceptions:

Opened or used products cannot be returned or exchanged for hygiene reasons.

Special offers and discounted items may not be eligible for returns or exchanges.